Terms and Conditions
Introduction
Welcome to Your Technical Director, a product of Aceman Software Solutions LTD! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using our services, you agree to be bound by these terms and conditions. If you do not agree with these terms, please do not use our services.
Acceptance of Terms
By accessing our website or using our services, you confirm that you accept these terms and conditions and agree to comply with them. If you do not agree, please refrain from using our website and services.
Services Offered
Your Technical Director offers engineering consultancy in the technical domain. Our services include feasibility assessments, system design, project planning and management, technical documentation, quality assurance, team and stakeholder management, ongoing support, and full development and engineering services. All services are subject to availability and are provided as-is.
User Responsibilities
Users are expected to:
• Provide accurate and up-to-date information.
• Maintain the security and confidentiality of their account details.
• Comply with our usage guidelines and refrain from any unlawful or prohibited activities.
Payment Terms
Payments for our services are due upon invoicing. We accept various payment methods, including credit/debit cards and bank transfers. Payments are processed securely via Stripe. Late payments may incur additional fees, and services may be suspended until payments are received.
Refund Policy
For details on our refund policy, please refer to our Refund Policy page. Refunds are processed according to the terms outlined therein.
Cancellation Policy
For information on cancellations, please refer to our Cancellation Policy page. Cancellations are handled in accordance with the terms specified on that page.
Intellectual Property Rights
All content on this website, including text, graphics, logos, and software, is the property of Aceman Software Solutions LTD and is protected by copyright and other intellectual property laws. Users may not reproduce, distribute, or create derivative works from any content found on this website without express written permission.
Limitation of Liability
Aceman Software Solutions LTD is not liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the services provided.
Governing Law and Dispute Resolution
These terms and conditions are governed by the laws of the United Kingdom. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Changes to Terms
We may update these terms and conditions from time to time. Any changes will be posted on this page, and it is your responsibility to review these terms regularly to stay informed of any updates.
Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
hello@acemansoftwaresolutions.co.uk
Privacy Policy
Introduction
Your privacy is important to us. This Privacy Policy explains how Aceman Software Solutions LTD, through its product Your Technical Director, collects, uses, stores, and protects your personal information.
Information We Collect
We may collect personal information such as your name, email address, phone number, and payment details when you use our services or contact us.
How We Use Your Information
We use your information to:
• Provide and improve our services.
• Process payments and manage your account.
• Communicate with you regarding your project and our services.
• Comply with legal obligations.
How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business, as well as when required by law.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Your Data Protection Rights
You have the right to access, correct, or delete your personal information. You can also object to or restrict certain types of processing of your personal information. To exercise these rights, please contact us at hello@acemansoftwaresolutions.co.uk.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and it is your responsibility to review this policy regularly to stay informed of any updates.
Contact Information
For any questions about this Privacy Policy, please contact us at:
hello@acemansoftwaresolutions.co.uk
Refund Policy
Introduction
We strive to provide excellent services. However, if you are not satisfied with our services, you may be eligible for a refund as per the conditions outlined below.
Eligibility for Refunds
Refunds are available for services that have not been delivered as promised or if there is a defect in the service provided. Requests for refunds must be made within 30 days of service delivery.
How to Request a Refund
To request a refund, please contact us at hello@acemansoftwaresolutions.co.uk with your order details and the reason for the refund request.
Processing Refunds
Refunds are processed within 10 business days of approval. The refund will be issued to the original payment method used.
Exceptions
No refunds will be issued for services that have been fully delivered as per the agreement or for change of mind.
Contact Information
For any questions about this Refund Policy, please contact us at:
hello@acemansoftwaresolutions.co.uk
Cancellation Policy
Introduction
We understand that plans change. This Cancellation Policy outlines the process and conditions for canceling our services.
Cancellation Process
To cancel a service, please contact us at hello@acemansoftwaresolutions.co.uk with your order details and the reason for cancellation.
Fees and Refunds
Cancellations made more than 7 days before the scheduled service start date will receive a full refund. Cancellations made within 7 days of the service start date may incur a cancellation fee.
Exceptions
Cancellations are not accepted after the service has commenced.
Changes to Cancellation Policy
We may update this Cancellation Policy from time to time. Any changes will be posted on this page.
Contact Information
For any questions about this Cancellation Policy, please contact us at:
hello@acemansoftwaresolutions.co.uk
Cookie Policy
Introduction
Your Technical Director uses cookies to enhance your browsing experience. This Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie preferences.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help improve your user experience by remembering your preferences and activities.
How We Use Cookies
We use cookies to:
• Remember your preferences and settings.
• Understand how you use our website to improve functionality.
• Provide a better user experience.
Types of Cookies We Use
• Essential Cookies: Necessary for the website to function properly.
• Performance Cookies: Collect information on how visitors use our site.
• Functional Cookies: Allow the website to remember choices you make.
• Targeting Cookies: Used to deliver relevant advertisements.
Managing Cookies
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page.
Contact Information
For any questions about this Cookie Policy, please contact us at:
hello@acemansoftwaresolutions.co.uk
Payment Policy
Introduction
This Payment Policy outlines the terms related to payments for services provided by Your Technical Director, a product of Aceman Software Solutions LTD.
Accepted Payment Methods
We accept various payment methods, including credit/debit cards and bank transfers. Payments are processed securely via Stripe.
Payment Schedules
Payments are due upon invoicing. For subscription services, payments are due monthly on the anniversary of the service start date.
Security of Payment Information
We ensure that all payment information is processed securely. We do not store your credit card information on our servers.
Changes to Payment Policy
We may update this Payment Policy from time to time. Any changes will be posted on this page.
Contact Information
For any questions about this Payment Policy, please contact us at:
hello@acemansoftwaresolutions.co.uk